Terms

Payments

We currently only take cash payments and all completed work is payable immediately. We Do Not accept cheques.


Repairs

We can repair TV sets and Computers from all major manufacturers and will try to repair any other brands.

However, it must be stressed that the budget type TVs and Computers have very little in the way of service information and spares being readily available.


Second Hand Equipment Sales

Please note that peripheral items such as remote controls, external power supplies, laptop batteries and power leads are not included in any warranties and are ‘Sold as seen’.


Software and Firmware

Software and firmware is not guaranteed in any way.


Home Visits

We do not offer home visits or a collection/delivery service at this time.


IMPORTANT

If parts are not available from manufacturer or approved sources but are available from 3rd party or private sources (eBay etc.) and you wish us to fit these parts then we will not guarantee these parts or their reliability.

Also if the parts are obtained and fitted and further problems/damage is caused then we will not be held responsible.

Also, any charges incurred will only be a ‘Service Charge’ without any guarantees on equipment or labour.

Your guarantee starts from the day you were informed the equipment has been repaired and is ready, not the date you collected it.

It is the customers responsibility to check the condition of their equipment BEFORE they leave our premises as we will not be held liable for any issues that occur after this unless specifically relating to any work carried out by us.

It is the customers responsibility to inform Tellyfix of any changes of contact information (i.e telephone numbers changed) or change of address.

Also, you must notify us, by text (SMS), email or in writing, if you will be away on holiday etc. and the collection period for your equipment crosses the deadline where the equipment will be disposed of or sold (as detailed below) so we can extend this period for you.

If you fail to inform us then we will dispose/sell the equipment.

Repaired equipment not collected within 30 days of being informed it is ready will either be disposed of or sold to recover costs, unless prior agreement by either written, email or text (SMS) notification is made.

None repaired, refused repair or no contact regarding equipment awaiting approval, then this equipment will be disposed of after 15 days if not collected.